This is a hassle-free shop. They take care of everything, and also help coordinate pickups from car rental. You can leave the loaner there when done too. They will call to give you updates on repair progress, and provide a full breakdown of all work done. All their work is guaranteed for life too, so if there is a problem you simply bring it back. As the stereotypical "clueless woman" when it comes to cars, I still feel comfortable dealing with this shop even without having a knowledgeable advisor with me, which is a big deal.